Start with the details that help us reproduce the problem.

Before contacting support

• Confirm that the destination URL opens normally in a separate browser tab.
• Clear page and caching-plugin caches after updating the plugin.
• Make sure WordPress permalinks have been saved after installation.
• For login problems, confirm that cookies are allowed for the website.
• For mobile display problems, include the device, browser, and a screenshot.

What to include

Send the page address, the exact error message, the steps that caused the issue, and whether the problem happens when signed in, signed out, or both. Never send your password. Use the Contact Us page for support requests.